COVID-19 Update / Reopening Plan

We are temporarily closed to in-store browsing. Our health and yours needs to take priority, as we continue to assess the safety of in-store browsing.

Please understand that we are still very much OPEN - we are still here to recommend books over the phone, take your orders, etc. To receive your books, we are offering curbside pickup, free delivery within the Village and shipping options; all forms of ordering are available except face-to-face. Staff are on site Monday through Saturday, 10-4, answering phones and taking your orders. 
 
And please keep sending orders our way.  Your loyalty and support are our bridge to a post-COVID19 future. To order call 518-677-2515, email orders@battenkillbooks.com or shop at www.battenkillbooks.com . 

As always, you can also, purchase a gift certificate here: https://www.battenkillbooks.com/battenkill-books-gift-certificate 
And, if you'd like to make a donation, you may do so here: https://www.battenkillbooks.com/donation

Thank you for understanding!

Stay safe, and be well! 

Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • 15 East Main Street, Cambridge, NY
  2. Where do I park?
    • There is street parking in front of the store. There is also a public parking lot behind the store, accessible via Washington Street. Handicapped-accessible parking is located in front of the Country Gals Diner (two doors to the west of the store). 
  3. What are your hours?
    • Mondays, Tuesdays, Wednesdays, Fridays, and Saturdays we are open 10 am to 6 pm. On Thursdays we are open 10 am to 8 pm; on Sundays we are open from 10 am to 3 pm. We are closed on major holidays. 
  4. How do I contact you?

 

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 3 business days and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover and American Express) and if you're picking up in store, you may pay in cash or with a personal check.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.