COVID-19 Response

Dear Friends,
 
While our store is temporarily closed for browsing, we are taking orders online, over email, and telephone. Your options to receive the books are either in our "book cooler" in front of the store or to have them shipped (an additional fee applies). 

Stay safe, and be well, 

Connie

Ways to order: 

You can also, purchase a gift certificate here: https://www.battenkillbooks.com/battenkill-books-gift-certificate 

And, if you'd like to make a donation, you may do so here: https://www.battenkillbooks.com/donation

 

Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • 15 East Main Street, Cambridge, NY
  2. Where do I park?
    • There is street parking in front of the store. There is also a public parking lot behind the store, accessible via Washington Street. Handicapped-accessible parking is located in front of the Country Gals Diner (two doors to the west of the store). 
  3. What are your hours?
    • Mondays, Tuesdays, Wednesdays, Fridays, and Saturdays we are open 10 am to 6 pm. On Thursdays we are open 10 am to 8 pm; on Sundays we are open from 10 am to 3 pm. We are closed on major holidays. 
  4. How do I contact you?

 

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 3 business days and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover and American Express) and if you're picking up in store, you may pay in cash or with a personal check.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.